So today, I got my refund for the goods not received, in my bank account. So case closed and no shopping with them, online due to their disgusting customer service. As I am avoiding town centre, means they have lost me as a shopper. I don’t know when I will ever go into the town centre, than when I really have to. But while I can avoid. I will.
They said in an email for what happened in regards with my order:
“It seems that this item was omitted from your order during the packing phase at our warehouse. We would like to reassure you that this isn’t standard practice for us. Can you please confirm if you would be happy for us to resend these items permitting they are still in stock? If not, i’d be more than happy to process a refund instead.
We are really sorry for the inconvenience caused.”
But they were happy to keep my money wasn’t they? instead of refunding there and then, at time of omitting!
Disgusting, is all I can say to their online service and as I have said already, I have done shopping online with them.
- Do not shop online at Holland and Barrett – aired on 4th June 2020
- It’s the weekend – aired on 13th June 2020
© Elizabeth Fisher and My Wellbeing and Learning Journey.
Unauthorised use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to My Wellbeing and Learning Journey with appropriate and specific direction to the original content. But Guest Posts that feature on my blog are not allowed at all to be duplicated.